Privacy Policy Statement

Effective Date: 30/07/2025

Revision Date: 30/07/2025

1. Purpose

The purpose of this policy is to clarify how CCW Services Ltd collects, uses, stores and shares people's personal data to ensure we comply with data protection regulations (eg, GDPR).

2. Who we are

CCW Services Ltd is a family-run logistics and warehousing business based just off the M27 between Southampton and Portsmouth. Our website address is https://www.ccwservices.co.uk.

This policy explains how we use any information you give to us and the ways in which we protect your privacy.

3. The Data Protection Act

Under the General Data Protection Regulation (GDPR)(EU) 2016/679, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission, or if we are legally obliged to do so, or if it is for the prevention or detection of crime or fraud.

4. Information you provide to us

Your privacy is important to us. We take care of any personal data you provide us through the forms on our website. Personal data includes information about individuals who can be identified from the data we hold about them.

Our reasons for using personal information include:

Delivery of services to you, e.g. responding to a query.
Helping us to improve and plan new services, e.g. consultations.
Managing our services.
Monitoring the quality of our services.
Complying with laws that require us to provide personal information to other organisations, such as health organisations and courts.

Usually, we will ask for your consent to use your information, for example, personal data provided when requesting a quote.

5. Your rights

You have several rights regarding your personal data. These are:

Access to records - You can ask for copies of information we hold about you.
Correction of inaccurate information - If you think information we hold about you is inaccurate or incomplete, you can ask for this to be corrected.
Portability - You can ask us to provide any electronic data we may hold about you in a format that allows you to transfer it from one service to another.
The right to erasure (also known as the right to be forgotten) - You can ask for personal information we hold about you to be deleted or removed in some circumstances.
Objections - You can ask us to stop processing your information for certain purposes, such as direct marketing.
Restrictions - You can ask us to restrict the processing of your data, even though we still hold it.

6. Security

CCW Services Ltd has a range of security controls in place to safeguard the personal data we process, including:

Encryption of data.
Controls on access by personnel.
Cloud-based storage for electronic data.

7. How long do we keep your information?

We will only keep your personal data for as long as we need to provide services or fulfil our obligations and to comply with any legal requirements for keeping certain types of data. We will destroy any data held within 5 years of it being provided unless legally obliged to hold the data for longer.

8. Who will we share your information with?

We will not sell or give personal information to any organisations for direct marketing purposes without your consent.

We occasionally link to other websites on the Internet. The content of these websites are under control of their respective owners and are not linked or connected with this site unless otherwise stated. We are not liable for the content of external sites. In addition, this privacy policy does not apply to these external sites.

9. Information we monitor about visitors to our website

We use Google Analytics to gather aggregate site traffic information about visitors, including IP addresses, date/time visited, referring website, length of stay, etc. This data is used for site statistics only and allows us to monitor browsing patterns and thus improve our service. The data is collected and stored by Google via Google Analytics (see Google Analytics' Privacy Policy at http://www.google.com/intl/en/analytics/privacyoverview.html).

10. Cookies

This website may make use of cookies on some pages to provide a richer user experience. Many modern browsers allow the blocking of these cookies. If you wish to do this, please consult your browser's help section.

11. Email Marketing

We would like to keep in touch so we can tell you about news, upcoming events or changes to our website. We will only do so if (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings. If you do not want to receive any further emails from us, please contact us to let us know.